Benefits Exceptions Cost 62.5 Hours Monthly
Automation saves 62.5 staff hours monthly by cutting benefits exceptions.
In brief
Automation saves 62.5 staff hours monthly by cutting benefits exceptions. A 5,000-account benefits program saves over $33,000 annually by automating manual exception handling. Originally reported by Pymnts.
What Happened
Benefits teams spend over a week monthly handling transactions that don’t move cleanly through the system.
The Numbers
5,000 accounts generate 250 manual exceptions monthly at 15 minutes each.
Staff Hours
250 exceptions take 62.5 staff hours monthly at 15 minutes per case.
Cost Savings
Automation saves over $33,000 annually at $45 hourly labor costs.
What Changes
Category-level spend controls and real-time authorization reduce exceptions before they reach staff.
What Happens Next
Benefits teams redirect staff time to monitor program use and participant support.
What to remember
A 5,000-account benefits program saves over $33,000 annually by automating manual exception handling.
