From TechRadar · · 1m 50s
Steam login issue fixed after hours of outages
Thousands of Steam users were locked out by a loading user data error on Monday, but the platform recovered by afternoon.
In brief
Thousands of Steam users were locked out by a loading user data error on Monday, but the platform recovered by afternoon. Steam experienced a widespread login outage on October twenty-sixth affecting thousands of users globally, which was resolved within hours without official explanation from Valve. Originally…
Steam users locked out Monday
Thousands of Steam users reported being unable to log in on Monday, October twenty-sixth, stuck on a loading user data page when trying to access their accounts.
Reports spike across platforms
Reports about the problem spiked on Downdetector at around four thirty am ET, nine thirty am BST on Monday, October twenty-sixth, with countless complaints on social media and Reddit.
Not a network outage
The Steam dashboard showed green across the board, indicating this was a software bug rather than a service outage, making standard troubleshooting advice ineffective for most users.
Global problem spreads
Reports reached nearly five hundred in the US and about four hundred fifty in the UK, with users in Germany, the Netherlands and Russia also reporting they could not log in.
Valve stays silent for hours
Despite the issue starting over five hours in, Valve provided no official statement or update about the problem, causing increasing frustration among gamers on X and Reddit.
Workarounds fail for most
Some users reported success restarting their PC without internet, launching Steam in offline mode, then reconnecting. Many others said these fixes did not work for them.
First signs of recovery
After more than five hours, reports on Downdetector began dropping for the first time, with many users reporting on social media and Reddit they could now log in again.
Issue now resolved
Reports on Downdetector plummeted back to baseline levels, with most users able to log into their Steam accounts again. Valve never disclosed the cause of the outage.
In short
Steam experienced a widespread login outage on October twenty-sixth affecting thousands of users globally, which was resolved within hours without official explanation from Valve.
