#customer experience

5 stories

#apple stores #physical retail #ron johnson #technology #aerocano #agentic commerce #ai shopping #apple #artificial intelligence #back to starbucks #brian niccol #business

Three CTOs on AI and the future of retail
Technology leaders from Home Depot, Wayfair and Rokt discuss how AI is reshaping customer experience and the workplace.
TIME · 1m
Starbucks CEO's Return Strategy
Starbucks CEO Brian Niccol's plan to rebuild customer loyalty and community focus after 2024 turnaround.
Adweek · 2m
Ron Johnson on building Apple Stores with Steve Jobs
The Apple Store pioneer shares how he defied retail predictions and created a new model for physical retail.
Business Insider · 1m
Apple's retail pioneer doubts AI shopping agents
Ron Johnson, who built Apple's stores, says Silicon Valley is overestimating how much shopping people will automate with AI.
TechCrunch · 2m
Lyft CEO still drives to stay grounded
David Risher drives for Lyft every six weeks to understand why a late pickup can cost someone their job.
Fortune · 1m