#customer support
3 stories
What Europe's customer contact event revealed about AI
At Customer Contact Week Europe 2026, 700 attendees showed AI has moved from niche to central, but organisations worry about risk and bringing teams along.
The Next Web · 1m
Kev: Small Decision Models for Self-Training
Train and run Jev-like decision models on your own with Kev.
GitHub · 1m
Billing problems force customers back to support
Companies excel at taking payments online but struggle to help customers fix billing issues without human intervention.
Pymnts · 1m