#digital transformation
10 stories
What Europe's customer contact event revealed about AI
At Customer Contact Week Europe 2026, 700 attendees showed AI has moved from niche to central, but organisations worry about risk and bringing teams along.
The Next Web · 1m
Akasa Air names ex-Dish TV exec as CIO
Akasa Air hires Abhishek Gupta, former Dish TV IT leader, to boost digital transformation.
The Economic Times · 1m
BBC reserves plummet to decade low amid spending crisis
The broadcaster's cash cushion dropped 66% in one year as it battles frozen licence fees and rising production costs.
the Guardian · 1m
TIME's first tech executives of the year
TIME recognizes 50 leaders shaping the future of AI, cybersecurity, and digital innovation across industries.
TIME · 1m
Bill Pappas turns MetLife into an AI powerhouse
TIME's 2026 Executives of the Year honoree modernized a 150-year-old insurer, then pivoted to leading its AI transformation.
TIME · 1m
Ekta Chopra's grassroots AI strategy at E.l.f. Beauty
E.l.f. Beauty's new tech chief is letting employees decide where AI agents fit best, not imposing solutions from above.
TIME · 1m
How Lilly's AI Chief Built a Drug-Making Supercomputer
Diogo Rau transformed Eli Lilly's approach to medicine by deploying AI and computing power at every stage of drug development.
TIME · 1m
PDFs are becoming B2B payments' next paper check
PDFs digitized invoice delivery but not the data, forcing AP teams to extract information before automation can begin.
Pymnts · 2m
Folklore taps Colle McVoy president as new CEO
Obele Brown-West joins independent creative agency to navigate AI's impact on brand experiences.
Adweek · 1m
Music industry power shift from labels to artists
Streaming and social media have broken the old record label monopoly, letting independent artists thrive.
MoneyWeek · 2m