#customer service
22 stories
Anthropic customer service crisis
Customers face weeks-long AI billing disputes with Anthropic after $3,500 overcharge.
The San Francisco Standard · 1m
Russian Streamer Wins CS2 Rounds While Helping Customers
k0lixx wins Counter-Strike 2 rounds during breaks to help customers at work.
Dexerto · 1m
SpaceX Voice AI Handles 70% Starlink Calls
SpaceX's new voice AI resolves 70% of Starlink customer service calls autonomously.
BigGo Finance · 1m
SoundHound AI hosts webinar on customer service transformation
SoundHound AI is hosting a complimentary webinar on how agentic AI is reshaping customer service and consumer expectations.
Harvard Business Review · 1m
Spectrum Executives Exit As Company Restructures
Spectrum's top executives Adam Ray and Sharon Peters leave as company restructures to boost customer focus.
TheWrap · 1m
Electricity firm explains higher bills
PHED says some customers face higher bills after feeder upgrades to 24-hour power.
Premium Times Nigeria · 1m
AI Agents Give Main Street Businesses Big Business Muscle
Small businesses gain operational power through AI agents, avoiding hiring costs while scaling productivity.
Pymnts · 1m
Chick-fil-A's AI Drive-Thru Policy
Chick-fil-A refuses AI voice tech for drive-thru orders, prioritizing human interaction.
Dallas Express · 1m
Voice AI still chasing its breakthrough moment
Executives say voice artificial intelligence has not yet reached the transformative milestone that ChatGPT achieved for text-based AI.
TechCrunch · 1m
AI Answers Get Cheaper as Model Choices Multiply
AI answers cost less as companies gain more model choices.
Pymnts · 1m
Call Center Jobs Drop for First Time in Decade
AI chatbots cut call center jobs by 39% in US, marking first decline in over a decade.
Startup Fortune · 1m
Chick-fil-A Stays Human in Drive-Thru
Chick-fil-A refuses AI in drive-thru despite rivals testing automated ordering.
Valleynewslive · 1m
AI Shifts from Recommendations to Autonomous Banking Actions
Axis Bank's AI moves from recommendations to autonomous execution in banking operations.
Financialexpress · 1m
Google's new AI avatars may soon handle your customer service
Google has added video avatars to Gemini 3.8 Live, creating AI agents designed for sales and customer support roles.
Engadget · 1m
Best Buy AI Cuts Customer Handoffs
Best Buy uses AI to reduce customer transfers by 50% in weeks.
Pymnts · 1m
Seemantini Godbole's AI revolution at Lowe's
The new chief information and AI officer is using chatbots to empower store associates and simplify home improvement for customers.
TIME · 1m
Uber's AI takeover sparks layoff questions
Recently fired Uber employees say the company deployed AI across customer service, internal chat, and their daily work, raising questions about whether automation drove the cuts.
Business Insider · 2m
Billing problems force customers back to support
Companies excel at taking payments online but struggle to help customers fix billing issues without human intervention.
Pymnts · 1m
Chewy's $50 million AI bet shows real productivity gains
The pet retailer quantifies AI savings and proves the technology can drive lasting cost reductions across customer service, pharmacy and operations.
Pymnts · 1m
Dutch Telecom's AI Handles Millions of Customer Calls
KPN built an AI system that answers phones, completes tasks, and knows when to hand off to humans.
Pymnts · 1m
AI agents need humans in the loop
Companies like AT&T and Crocs are deploying AI agents, but they're keeping humans in control where it matters most.
Adweek · 2m
Fast food's new tech: a person
After years of pushing kiosks and apps, McDonald's, Burger King and Starbucks are hiring the human touch back.
New York Post · 1m
